We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address. Within the E.U. we ship using DHL express and your order should arrive within three to five business days. Within China, we ship using SF Express and your order should arrive within five business days. Within the U.S. we ship using FedEx and we offer two shipping options: Regular: Order should arrive within 7 business days. Expedited: Order should arrive within 3 business days. Within Japan: We ship using Yamato and your order should arrive within three to five business days. Within South Korea: We ship using Ilyang and your order should arrive in three business days. Within UAE: We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to three business days. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account. Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country/region please contact our Customer Service by email at customerservice.eu@loropiana.com or by phone Monday through Friday from 9 to 18 CET (except Italian national holidays) by dialing +39 02 778 02800 or 800 925 545 (when calling from Italy). North America: United States Asia: Mainland China Japan South Korea Middle East: United Arab Emirates Qatar Saudi Arabia Kuwait Bahrain Europe: Austria Belgium Bulgaria Croatia Cyprus Czechia Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Monaco Romania Slovakia Slovenia Spain Sweden Switzerland Netherlands Ukraine United Kingdom Please note that unfortunately we are not able to deliver to European Countries with special tax exemptions, Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam. For orders shipped in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy). For orders shipped in the United States, please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100. For orders shipped in China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:00AM and 22:00PM China local time from Monday to Sunday (except Chinese national holidays) at +86 21 5298 6371 or toll free (China) at 4008-568-580. For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 (0) 3-6228-5077. For orders shipped in United Arab Emirates, please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays). For orders shipped in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible:

For orders shipped in Europe, please email our Customer Service team atcustomerservice.eu@loropiana.comor call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays) at +39 02 829 518 60 (international), +39 02 829 518 18 (from Italy), +41 435 882 433 (from Switzerland) or +44 204 571 7732 (from United Kingdom).

For orders shipped in the United States, please email our Customer Service team atcustomerservice.us@loropiana.comor call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders shipped in China, please email our Customer Service team atcustomerservice.cn@loropiana.comor call any time between 9:30AM and 6:30PM China local time from Monday to Friday (except Chinese national holidays) at 4008-568-580 (from China).

For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 7.00PM Japan local time from Monday to Friday (except during Japanese national and year-end holidays) at +81 03-5579-5182.

For orders shipped in United Arab Emirates,please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea,please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

The Alteration service offers you the opportunity to make the product fit your body.
As an example, if you want to make your pants fit you, we can hem the pants leg.
Other illustrative examples of Alterations can be considered the fit to bring in the waist or shorten jacket sleeves.
The original product design is extremely important to us. Its modification cannot be considered an Alteration (e.g. shortening of sleeves to a three-quarter length or modifying a neckline).

List of Stores in which it is possible to request an Alteration:

EMEA    

Capri    Via Camerelle 51A, 53, 55    Italy
Florence    Via Tornabuoni 34/36 R    Italy
Forte Dei Marmi    G. Carducci 17    Italy
Taormina    Corso Umberto 138/140    Italy
Milan Montenapoleone    Via Montenapoleone 27    Italy
Milan Galleria    Via Silvio Pellico 6    Italy
Porto Cervo    Via la Passeggiata 7    Italy
Portofino    Piazza Martiri dell’Olivetta 9/10    Italy
Rome    Via dei Condotti 24    Italy
Venice    San Marco Ascensione 1301    Italy
Cannes    38 Boulevard de la Croisette    France
Cannes Nammos    Palm Beach, Place Francklin Roosvelt    France
Paris Faubourg    12 Rue du Faubourg St. Honoré    France
Paris Montaigne    38 Avenue Montaigne    France
Saint-Tropez    2 Rue Laugier    France
Courchevel    2 Rue du Rocher    France
London Bond Street    153 New Bond Street    United Kingdom
London Sloane Street    47-48 Sloane Street    United Kingdom
Berlin    Kurfürstendamm 188-189    Germany
Dusseldorf    Königsallee 40    Germany
Frankfurt    Goethestrasse 31-33    Germany
Hamburg    Neuer Wall 46    Germany
München    Maximilianstrasse 21    Germany
Crans-Montana    Rue do Prado 10    Switzerland
Genève    Rue du Rhône 80-82    Switzerland
Gstaad    Promenade 28    Switzerland
Saint-Moritz    Via Serlas 30    Switzerland
Zurich    Bahnhofstrasse 26    Switzerland
Barcelona    Passeig de Gràcia 89    Spain
Madrid    Calle Ortega y Gasset 16    Spain
Puerto Banus    Calle Ribera 10    Spain
Ibiza Marina    Paseo Juan Carlos I 20    Spain
Wien    Kohlmarkt 16    Austria
Mykonos    Nammos Village, Psarou Beach    Greece
Atene Astir Marina    Astir Marina Vouliagmenis, Apollonos 77, Vouliagmeni    Greece
Monte Carlo    Allée François Blanc    Principality of Monaco
Abu Dhabi Galleria    107 Hamouda Bin Ali Al Dhaheri Street    United Arab Emirates
Dubai Mall    Financial Center Road    United Arab Emirates
Dubai Mall of the Emirates    Sheikh Zayed Road, Al Barshaa First, Mall of the Emirates, Level 2    United Arab Emirates
Doha Vendome    Place Vendome Mall, Luisail, Luxury Boulevard, Ground Floor    Qatar
Kuwait Avenues Mall    Al-Rai- 5th Ring Road    Kuwait
Kuwait Salhiya    Mohammad Thunayan Al-Ghanim Street, Ground Floor    Kuwait
Marassi Galleria    Marassi Mall, 1st Floor    Bahrain
Riyadh Solitaire    Solitaire Mall, As Sahafah, Riyadh 13315, Saudi Arabia    Saudi Arabia

NORTH AMERICA  
 

Aspen    316 South Galena Street    United States of America
Boston    43 Newbury Street    United States of America
Chicago    39 East Oak Street    United States of America
Costa Mesa    South Coast Plaza, 3333 Bristol Street    United States of America
Dallas    42 Highland Park Village    United States of America
East Hampton    45 Main Street    United States of America
Houston Galleria    5015 Westheimer Road, Suite    United States of America
L.A. Rodeo Drive    337 North Rodeo Drive    United States of America
Las Vegas City Center    3720 S Las Vegas Boulevard    United States of America
Manhasset    2018 Northern Boulevard    United States of America
Miami Bal Harbour    9700 Collins Avenue    United States of America
Miami Design District    151 NE 39th Street    United States of America
Miramar Montecito    1759 S. Jameson Lane    United States of America
New York Madison    748 Madison Avenue    United States of America
New York Meatpacking    3 Ninth Avenue, NY    United States of America
New York Saks Fifth Avenue    611 Fifth Avenue    United States of America
Palm Beach    247 Worth Avenue    United States of America
Palo Alto    180 El Camino Real, Building M    United States of America
San Francisco    233 Geary Street    United States of America
Vail    288 Bridge St    United States of America
Washington    949 H Street NW    United States of America
Toronto Bloor    111 Bloor Street West    Canada
Toronto Yorkdale    3401 Dufferin Street    Canada

CHINA   

Beijing China World Mall    Jianguomenwai Avenue 1    China
Beijing SKP    Shinkong Place 87, Jianguo Road, Chaoyang District    China
Beijing Wuang Fu Jing    Wanfu Central, 269 Wangfujin Street    China
Changchun Charter    Charter Shopping Center, 1255 Chongqing Road    China
Chengdu IFS    1 Hongxing Road 3rd Section, 1st Floor    China
Chengdu SKP Mall    Tianfu Avenue, Wuhou District    China
Chongqing MixC    Chongqing MixC, Xiejiawan Central Street    China
Dalian Olympia 66    66 Wusi Road    China
Guangzhou Taikoo Hui    TaiKoo Hui Shopping Centre, 383 Tianhe Road, 1st Floor    China
Hangzhou MixC    Hangzhou MixC, 701 Fuchun Road    China
Hangzhou Tower Shopping Mall    1 Wulin Square    China
Harbin Charter    Harbin Shopping Center, Anlong St., 106, 1stFloor    China
Nanjing Deji Plaza    Deji Plaza, 18 Zhongshan Road    China
Qingdao Hisense    50 Donghai West Road, 1st Floor    China
Sanya Swire    Hainan, Sanya, Haitang District    China
Shanghai IFC    8 Century Avenue    China
Shanghai L'Avenue    99 Xianxia Road, 1st Floor    China
Shanghai Plaza 66    1266 West Nanjing Road    China
Shanghai Taikoo Li Qiantan    Qiantan Taikoo Li Shopping Mall,500 Dongyu Road    China
Shenyang MixC    288 Qingnian Street    China
Shenzhen MixC    1881 Baoan South Road    China
Shenzhen Bay    2888 Keyuan South    China
Wuhan International    690 Jiefang Avenue    China
Wuhan Plaza 66    668 Jinhan Avenue    China
Xi'an SKP    SKP Department Store, 261 North Chang’an Road    China
Zhengzhou David Mall    David Plaza Mall, 188 North Erqi Road,    China
Hong Kong Elements    Elements Mall, 1 Austin Road West    China
Hong Kong Harbour City    3-27 Canton Road    China
Hong Kong IFC    IFC Mall, 8 Finance Street    China
Hong Kong Landmark    The Landmark Mall, 15 Queen’s Road    China
Hong Kong Pacific Place    Pacific Place Mall, 88 Queensway    China
Macau Four Seasons    Four Season Mall, Estrada da Baía de Nossa
Senhora da Esperança, 2nd Floor    China
Macau Galaxy    The Promenade Mall, Estrada da Baía de Nossa Senhora da Esperança    China
Macau One Central    One Central Mall, Avenida de Sagres    China
Macau Wynn Peninsula    Wynn Mall, Rua Cidade de Sintra    China

SOUTH ASIA  

Taichung SKM    Shin Kong Mitsukoshi Mall, 301, Taiwan Boulevard, 2nd Floor    Taiwan
Taipei 101 Mall    45 Road    Taiwan
Taipei Regent Hotel    Chung Shan North Road, 3 Tapei Regent Galleria    Taiwan
Taipei Sogo    300 Zhong Xiao East Road, 1st Floor    Taiwan
Taipei SKM    19 Sungkao Road, 2nd Floor    Taiwan
Singapore ION    ION Orchard Mall, 2 Orchard Turn    Singapore
Singapore Marina Bay Sands    The Shoppes at Marina Bay, 10 Bayfront Avenue    Singapore
Siam Paragon    991 Siam Paragon Shopping Center, Rama I Road    Thailand

JAPAN 

Osaka Hilton Plaza    2-2-2 Umeda    Japan
Tokyo Ginza Chou Street    3-5-8 Ginza    Japan

KOREA   

Seoul Chungdam    448 Apgujeong-ro    South Korea

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

For orders delivered to Russia, we will not accept returns for changing the color or size of the items. If you would like a different item, you should return your purchase and place a new order.

The original purchaser can arrange a free exchange or return of any item bought through our website, in three simple steps which are described in the applicable Terms of Sale and summarized as follows:

1. Login to your account at www.loropiana.com. Choose the detail page for your order and mark the items you need to return/exchange. You will receive a Return Authorization Number.

2. Place all items for return or exchange in their original boxes and packaging, along with the Return Authorization Number (see above). Each item must be in original, new and unused condition, with all its original tags and labels still attached.

3. Attach the adhesive “Eshop/eCommerce Urgent” sticker to the outside of the box.

For orders shipped in Europe: stick the provided return label onto the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Then call DHL to arrange a suitable time for them to collect your box:

AUSTRIA, +43 2236 207
BELGIUM, +32 2 715 5050
BULGARIA, +359 2 9309400
CZECH REPUBLIC, +420 840 103000
CROATIA, +385 1 665 1111
CYPRUS, +357 22 799000
DENMARK, +45 703 45345
ESTONIA, +372 6 808555
FINLAND, +358 20 5338014
FRANCE, +33 08020 20 2525
GERMANY, +49 180 6345 3003, +49 180 6345 3001
GREECE, +30 210 9890800
HUNGARY, +36 1 382 3499
IRELAND, +353 1 870 0700, 1890 725725 (national calls only)
ITALY, +39 02 82470225, 199 199 345 (national calls only)
LATVIA, +37 167715511
LITHUANIA, +370 5 2360700
LUXEMBOURG, +352 350909
MALTA, +356 21 800148
POLAND, +48 22 5464202
PORTUGAL, +351 21 1127200
PRINCIPALITY OF MONACO, +33 08020 20 2525
ROMANIA, +40 21 222 1777
SLOVAKIA, +421 2 4822 9229
SLOVENIA, +386 1 5887800
SPAIN, +34 93 2676040
SWEDEN, +46 771 345345
THE NETHERLANDS, +31 88 0552 000
UK, +44 844 2480844

For orders shipped in the United States: attach the pre-addressed FedEx label to the outside of the box. Go to www.fedex.com or call 1-800-GOFEDEX (1-800-463-3339) to arrange a suitable time for FedEx to collect your box.

For orders shipped in China: Call us at 400-889-1888 to arrange a suitable time for SF Express to collect your box.

For orders shipped in Japan: complete the pre-addressed Yamato airway bill and attach it to the outside of the box. Call +81 0120-01-9625 to arrange a suitable time for Yamato to collect your box or visit their website to arrange a suitable time for them to collect your box.

For orders shipped in South Korea: call us on +82 26-200-7799 to arrange a suitable time for Ilyang to collect your box. We will then provide you the return label to apply to the box.

Please note that we will inspect all returned merchandise to make sure it complies with our Terms of Sale, and then promptly exchange the goods or issue a refund to the original credit card or the bank account used for the original purchase (for more details please see the Conditions of Return or Exchange below). All return shipments are provided free of charge.

The return process for gifts is described below.

In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information. Please note that the bank account provided for the reimbursement must be the same bank account used for the original purchase.

The procedure for entering a return for items shipped to Russia is available in the dedicated section.